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Account Help

For all your non-technical related enquiries. Track orders, update your details, download purchased software and more. You can even register your products here as well. You'll also find information on our growing Serif community and how to shop using the Serif.com Store.

Tracking Orders

Useful information on locating your order, your order history, Product Keys, any order problems and making changes to your order.

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Your Account

Everything you need to know about updating your account details, retrieving or changing your password and help on managing your email preferences.

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Returns & Refunds

Find out about our returns procedures & policies, money back guarantee and how to return an item.

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Downloading Software

Helpful information on downloading software from Serif and how to create a backup if you need to.

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Registering Software

Find out what to do if your software prompts you to register.

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Using the Serif Store

The Serif Store makes shopping simple with easy navigation, logical layout, and clear pricing. And if you already own Serif software, you could be eligible to buy our new software at upgrade prices. Our secure checkout process is also incredibly quick and easy to use.

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Contact Service & Support

If you need help with anything, find out who you need to contact and how to contact them.

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Support Policies

Serif Technical Support is dedicated to providing timely, thorough, and efficient resolutions for customer installation and other operational issues directly related to Serif software products. Find out more here.

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Make a Payment

If you would like to make a telephone order but do not wish to give your bank account details over the phone you can make a payment to Serif using this link. Your payment will be deducted from your telephone order.

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