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We realize the importance of maintaining an open channel of communication with users and visitors of our Web site.
Please use the information links (below) to contact us for any and all topics that you need addressed. We look
forward to your inquiries and comments.
Please use the most appropriate address for your query. To help you decide which address to send your
query to just hover over the information  .
If your query is not sent to an appropriate e-mail address
it could result in a delay in receiving a reply from us. So that we can help you as quickly as possible please
would you include the following on all corespondence: your full name , full address including post code/zipcode,
order no (if possible), the e-mail address to which you would like us to respond, the product to which your
query refers and of course, full details of your query.
Customers enquiring by email will receive an automated response by return with a unique incident number for further communication. Following the automated response, customers will then be contacted within 1-2 days by our customer services team to resolve the enquiry.
Please DO NOT send multiple copies of the same e-mail to multiple addresses as this will also result
in a delay in response.
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Sales:
Phone: (800) 557-3743
Fax: (603) 886-4919
8:00 am - 4:00 pm, Monday - Friday
8:00 am - 12:00 pm, Saturday, EST
Online form |
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Please contact this department if you wish to purchase a product from Serif and are enquiring about purchase prices.
- Should you wish to enquire about the capabilities of the products or particular technical information please e-mail support@serif.com.
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Please e-mail this department if you are interested in purchasing multiple site licenses
for Serif Products e.g. companies, organizations etc.
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Please e-mail this department if you are interested in purchasing multiple site licenses
for Serif Products e.g. schools etc.
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Please e-mail this department if you are interested in licensing our Serif Products for
your hardware or software CDs.
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Please e-mail this department if you have a query about the following issues. Please also note we
would request that you put your Order Number (if you have one) in the subject line of your e-mail
so we can address your query as promptly as possible
- Type or quantity of products delivered
- Amount charged
- Account details
- Order clarification
- Order alteration
- Order cancellation - Please use the words Order Cancellation in the subject line and include your order number
Please contact this department if you are unsure of where your query should be sent
after you have read all the information about the other e-mail addresses. We will endeavour
to refer your query to the correct department as quickly as possible.
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Please e-mail this department if you have a query about any of the following
Before Purchase
- If you wish to know what operating system certain products can be used with and the
information cannot be found on the individual product pages.
- If you wish to know any technical details about the products before you have purchased
the item and the information cannot be found on the individual product pages.
After Purchase
- Installation or removal of any hardware or software item purchased from Serif
- Contact details about any third party product you have purchased from Serif
- Problems with using the software/hardware purchased from Serif
- If you experience any difficulties with downloading any updates for serif products from the Serif web site
- If you experience any difficulties accessing your account details on our web site.
- If you experience any difficulties with downloading any software from www.freeserifsoftware.com
- Any other technical issues with Serif products you wish to discuss with the technical support team
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To register your Serif product online please select "Product Registration" from our main drop menu above.
However if you are experiencing difficulty please e-mail this department if you require a registration number
for any of your Serif products.
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Corporate or Government Sales:
Joe Ossai
Phone: (800) 215-6804
Intl: (603) 889-8650 x101
Fax: (603) 886-3537
E-mail:
corpsales@serif.com |
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Educational Sales:
Scott Johnson
Phone: 781-9341595
Intl: (603) 889-8650 x101
Fax: (603) 886-3537
E-mail:
edusales@serif.com |
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OEM Inquiries:
Phone: (781) 934-1595
Fax: (603) 889-1127
E-mail:
oemsales@serif.com |
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Customer Service:
Online contact form |
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Physical Address:
Serif, Inc.
13 Columbia Drive, Suite 5
Amherst, NH 03031
USA
Phone: (603) 889-8650
Fax: (603) 889-1127
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Technical Support:
Online contact form |
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Product Registration:
Phone: (800) 794-6876
Online Registration |
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Mailing Address:
Serif, Inc.
13 Columbia Drive, Suite 5
Amherst, NH 03031
USA
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Public Relations
Phone: +44 (0)115 914 2000
E-mail:
pr@serif.com |
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For information on obtaining
Press Materials. |
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Recruitment:
Phone: (0115) 914-5464
Fax: (0115) 914-2020
9:00 am - 6:00 pm, Monday - Friday, GMT
E-mail:
recruitment@serif.com |
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For career opportunities that may be available at Serif. |
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Ask the Expert:
E-mail:
expert@serif.com |
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To enter submissions for Serif's
Ask the Expert. |
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Community Contest:
E-mail:
contest@serif.com |
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To enter submissions for Serif's
Community Contest. |
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Serif Gallery:
E-mail:
gallery@serif.com |
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Please e-mail this department if you have any ideas or
suggestions for items or features that you would like to see included in our product range.
PLEASE NOTE: We read and consider every single one of your suggestions, however we are sorry
but we are unable to send an individual reply to e-mails sent to this address.
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Please e-mail this department if you have any queries about
the way Serif handles your personal data . Please e-mail this address if you wish your details to be
removed from any of our promotional lists and are unable to use the unsubscribe function on any e-mails
you receive or are unable to access the "Subscription Options" from our main drop menu above under
Community > Newsletter.
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Please contact our site Webmaster if you have a query about the following:
- Any difficulties ordering products from our web site
- Any issues that affect viewing the information on the web site
- Any links that are missing or incorrect
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To enter submissions for Serif's
Gallery. |
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Product Distribution:
E-mail:
distribution@serif.com |
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For information regarding Global Distribution. |
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Customer Feedback:
Online contact form |
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Privacy:
Online form |
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Web site:
E-mail:
webmaster@serif.com |
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